Check-in is usually after 3pm. Resorts understand that you may arrive early. If your room is not ready when you arrive, the bellman will store your luggage for you, and you'll be able to grab lunch and use the resorts facilities while you wait.
TIP: Pack your swim suit or shorts in the outside pocket of your suitcase for easy access if your room isn't ready right away. This way you can grab a chance of clothes and go relax by the beach or pool comfortably.
All special requests such as specific bedding (1 king vs. 2 doubles), room location, neighbors, etc, have been sent to the resort on the final rooming list. These special requests are completely up to the resort to honor and are based on availability. If there is a major issue with your room, like if you don't get the correct room category, please let us know immediately. Something like this needs to be handled right away as there is very little that can be done after you travel.
Q: The resorts gave me a room with 1 king bed, but we requested 2 double beds. What can we do?
A: Most resorts do not guarantee specific bedding configurations. We include all bedding requests on the wedding rooming list prior to your arrival. The resort will do everything they can to honor these requests, but they are not guaranteed. You can ask to be moved to a room with 2 beds if and when one becomes available.
Q: I paid more for an ocean view room but do not see the ocean, what can we do?
A: "Ocean view" means you can see the water from any part of your balcony, even if it is a sliver of water. It does not mean a full ocean front view. If you can catch a glimpse of water from your balcony, you have an ocean view room. You can ask to be moved to a room with a better view if and when one becomes available. If you truly see no ocean at all, the resort has you in the wrong room and we need to know this so we can help. Please let us know your room number so we can work things out with the resort.
Q: We're at the resort and we love it so much that we want to add a night or two. Can you do that for us?
A: Only the front desk is able to add extra nights for you. They will let you know what the cost is, and you'll pay the directly. IMPORTANT! Be sure to update your departure date and flight with the transfer company so they know when to pick you up for your ride back to the airport. See the section on Transfers above.