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Destination Wedding Guests – Before & While You Travel
Your trip will be here before you know it! We've put together a list of topics that pertain to your trip. Please take a few minutes to read through this information. It will help your travel go smoothly. Thank you!
Transfers
Round trip airport transfers (the ride between the airport and resort) are included as long as you have provided us with your flight itinerary. Please refer to the Transfer Confirmation for details. After clearing customs and exiting the airport, a transfer rep will meet you outside of the airport and direct you to your waiting transfer.
IMPORTANT: At least 48 hours prior to checking out of the resort, you must reconfirm your return ride back to the airport directly with the transfer company. This is when you will get your pick-up time. Please review your flight itinerary often as schedules can frequently change. It is your responsibility to let the transfer company know of any changes to your itinerary so pick-up details can be adjusted.
IMPORTANT: If your arrival flight is delayed or changes, you need to call the transfer company listed on your Transfer Confirmation and advise them of your new flight details so they can adjust your airport pick-up time. If only your time changes, but not the flight number, the transfer company will know that there has been a flight delay. This won't impact your transfer service.
Q: How do I know when my transfer will pick me up to go back to the airport?
A: You need to re-confirm your departure flight details with the transfer company, then they will provide you with the pick-up time.
Q: I decided to add a night to my stay. Now what?
A: You need to let the transfer company know what your new departure date, airline, flight number and departure time is so they can change your pick-up details. Please refer to your transfer confirmation for contact information.
Q: I didn't confirm transfers prior to travel, but now I'd like to add them. How do I do this?
A: The transfers we arrange are pre-booked group transfers confirmed 45 days before travel. You can work directly with the transfer companies at the resort to arrange your ride back to the airport, or simply take a taxi. Both options will be at your own expense. There is no refund for unused transfers.
IMPORTANT: If your arrival flight is delayed or changes, you need to call the transfer company listed on your Transfer Confirmation and advise them of your new flight details so they can adjust your airport pick-up time. If only your time changes, but not the flight number, the transfer company will know that there has been a flight delay. This won't impact your transfer service.
Q: How do I know when my transfer will pick me up to go back to the airport?
A: You need to re-confirm your departure flight details with the transfer company, then they will provide you with the pick-up time.
Q: I decided to add a night to my stay. Now what?
A: You need to let the transfer company know what your new departure date, airline, flight number and departure time is so they can change your pick-up details. Please refer to your transfer confirmation for contact information.
Q: I didn't confirm transfers prior to travel, but now I'd like to add them. How do I do this?
A: The transfers we arrange are pre-booked group transfers confirmed 45 days before travel. You can work directly with the transfer companies at the resort to arrange your ride back to the airport, or simply take a taxi. Both options will be at your own expense. There is no refund for unused transfers.
Passports
Don't forget your passports! Please check to make sure your passport is valid for 6 months after you travel and is in good condition. If you are not a US citizen, or are traveling with a non-US passport, please consult with the destination's tourist board or www.travel.state.gov for entry requirements.
TIP: Make copies of your passport and stash in your carry-on luggage and leave a copy with someone at home. If you have secure cloud storage, upload an electronic copy of your passport there, too.
TIP: Make copies of your passport and stash in your carry-on luggage and leave a copy with someone at home. If you have secure cloud storage, upload an electronic copy of your passport there, too.
Cash & Gratuities
There is no need to exchange US dollars into local currency. It is a good idea to call your credit card company and let them know where and when you are traveling so they do not flag your purchases as fraud. Most resorts require a credit card imprint and payment hold at check-in. Please be sure to have a valid credit card with you. Visa and Mastercard are widely accepted while American Express and Discover are not. Even though tips are technically included at all-inclusive resorts, we recommend bringing small bills (1's and 5's) to use for tipping here and there. Resort employees work hard and appreciate tips for excellent service. Your transfer/shuttle driver is not a resort employee and will expect a tip. We recommend $10-20 for a private ride or $1-2 per bag for a shared ride. Around the resort, we recommend $2 for every other round of drinks at the bar, $5-10 for dinner service, $5 per day for housekeeping, etc. Do what you’re comfortable with, and in response to the service you receive.
Resort Rooms
Check-in is usually after 3pm. Resorts understand that you may arrive early. If your room is not ready when you arrive, the bellman will store your luggage for you, and you'll be able to grab lunch and use the resorts facilities while you wait.
TIP: Pack your swim suit or shorts in the outside pocket of your suitcase for easy access if your room isn't ready right away. This way you can grab a chance of clothes and go relax by the beach or pool comfortably.
All special requests such as specific bedding (1 king vs. 2 doubles), room location, neighbors, etc, have been sent to the resort on the final rooming list. These special requests are completely up to the resort to honor and are based on availability. If there is a major issue with your room, like if you don't get the correct room category, please let us know immediately. Something like this needs to be handled right away as there is very little that can be done after you travel.
Q: The resorts gave me a room with 1 king bed, but we requested 2 double beds. What can we do?
A: Most resorts do not guarantee specific bedding configurations. We include all bedding requests on the wedding rooming list prior to your arrival. The resort will do everything they can to honor these requests, but they are not guaranteed. You can ask to be moved to a room with 2 beds if and when one becomes available.
Q: I paid more for an ocean view room but do not see the ocean, what can we do?
A: "Ocean view" means you can see the water from any part of your balcony, even if it is a sliver of water. It does not mean a full ocean front view. If you can catch a glimpse of water from your balcony, you have an ocean view room. You can ask to be moved to a room with a better view if and when one becomes available. If you truly see no ocean at all, the resort has you in the wrong room and we need to know this so we can help. Please let us know your room number so we can work things out with the resort.
Q: We're at the resort and we love it so much that we want to add a night or two. Can you do that for us?
A: Only the front desk is able to add extra nights for you. They will let you know what the cost is, and you'll pay the directly. IMPORTANT! Be sure to update your departure date and flight with the transfer company so they know when to pick you up for your ride back to the airport. See the section on Transfers above.
TIP: Pack your swim suit or shorts in the outside pocket of your suitcase for easy access if your room isn't ready right away. This way you can grab a chance of clothes and go relax by the beach or pool comfortably.
All special requests such as specific bedding (1 king vs. 2 doubles), room location, neighbors, etc, have been sent to the resort on the final rooming list. These special requests are completely up to the resort to honor and are based on availability. If there is a major issue with your room, like if you don't get the correct room category, please let us know immediately. Something like this needs to be handled right away as there is very little that can be done after you travel.
Q: The resorts gave me a room with 1 king bed, but we requested 2 double beds. What can we do?
A: Most resorts do not guarantee specific bedding configurations. We include all bedding requests on the wedding rooming list prior to your arrival. The resort will do everything they can to honor these requests, but they are not guaranteed. You can ask to be moved to a room with 2 beds if and when one becomes available.
Q: I paid more for an ocean view room but do not see the ocean, what can we do?
A: "Ocean view" means you can see the water from any part of your balcony, even if it is a sliver of water. It does not mean a full ocean front view. If you can catch a glimpse of water from your balcony, you have an ocean view room. You can ask to be moved to a room with a better view if and when one becomes available. If you truly see no ocean at all, the resort has you in the wrong room and we need to know this so we can help. Please let us know your room number so we can work things out with the resort.
Q: We're at the resort and we love it so much that we want to add a night or two. Can you do that for us?
A: Only the front desk is able to add extra nights for you. They will let you know what the cost is, and you'll pay the directly. IMPORTANT! Be sure to update your departure date and flight with the transfer company so they know when to pick you up for your ride back to the airport. See the section on Transfers above.
Connectivity
Cell service is available, but please contact your cell carrier to discuss if you need a temporary international plan. Resorts will also have wifi available for you. It is a good idea to check to see if your resort has an app you can download. Many post activities, menus and take dinner reservations via their app.
TIP: Set up group chats and test them out prior to the trip. You could do a regular group text chat, a Facebook Messenger chat or use What's App or something similar. This makes it so much easier to communicate with other wedding guests while at the resort.
TIP: Set up group chats and test them out prior to the trip. You could do a regular group text chat, a Facebook Messenger chat or use What's App or something similar. This makes it so much easier to communicate with other wedding guests while at the resort.
Dress Codes
Restaurants often have dress codes, especially in the evening. Men, you will be most comfortable in a pair of khakis and a collared shirt in the evenings. Long pants and closed toe shoes may be required in some restaurants. Ladies, capris, sun dresses and slacks are all acceptable. Bring a light sweater for evenings as the air conditioning can be chilly. Please refer to your resort's website or app for details.
Cancel Insurance
If you purchased Cancel Insurance and an emergency arises that requires you to cancel, you must cancel before your departure. If you cannot reach us directly, please call the number in your travel documents until you reach someone who confirms the cancellation. A no-show is not considered a cancellation.
IMPORTANT: If you need to cancel last minute and cannot reach your agent, you need to use the phone numbers on your travel confirmations to reach someone who can confirm that your reservation has been cancelled. Do not leave your agent a voicemail and assume we'll get it in time, especially outside of normal business hours.
IMPORTANT: If you need to cancel last minute and cannot reach your agent, you need to use the phone numbers on your travel confirmations to reach someone who can confirm that your reservation has been cancelled. Do not leave your agent a voicemail and assume we'll get it in time, especially outside of normal business hours.
Terms & Conditions
Romance Travel Group acts solely as a sales agent for travel suppliers, making reservations on your behalf, and is not responsible for the actions or inactions of such suppliers. You may reference the full agreed upon terms and conditions.
If you need anything at all, please don't hesitate to contact us. If you need assistance while traveling, you can email, text or call us, or refer to the numbers in your travel documents for help.
Click here for a printable version of this information.
Click here for a printable version of this information.
