Romance Travel Group Testimonials

We are so proud of this blog! Included here are letters and photos that our clients have sent us before, during and after their trips. It is such a great feeling to know we helped make someone's "trip" into something spectacular and memorable. Thank YOU! 

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Romance Travel Group made it happen!

​Wow, I don’t even know where to begin. After we got engaged, we started looking around for wedding venues and were floored by how expensive everything was. We wanted something different than the old boring chicken dinner wedding reception. One of our friends mentioned a destination wedding to us, but we thought for sure something like that would be even more expensive than a wedding at home. Our friend had attended a wedding that Romance Travel Group planned last year and just raved about it. We decided to give them a call to just check it out since it sounded too good to be true.
After our first call, we were so excited but still in a bit of disbelief that this could actually work. The next day, we received a list of wedding resorts that our agent matched us up with. I don’t even know why I spent all that time online looking things up on my own, because it was a waste. Our agent nailed it! She took everything we told her during our call and picked out the best resorts in our budget that matched what we had in mind.
Our wedding was perfect. Everyone loved the resort. We got to spend 4-5 days with our guests. We ended up taking everyone on a catamaran cruise to celebrate and had a ton of fun. Many of our guests are already talking about going back. Having a destination wedding was the best decision we could have made. We loved it. Our guests loved it. Romance Travel Group made it happen and we will be forever grateful for their guidance and advice. Don’t get dragged down by the pressure to do a traditional wedding! If we did it, so can you. 

Shelli is a genuine professional

​Everything was perfect and couldn't have gone any smoother. Prompt and courteous, definitely one of the best aspects to our whole planning process. Shelli is a genuine professional. One of the best things about working with her is that she is very prompt in responding to our questions and concerns. This is huge in the planning process as we had next to no experience traveling outside of the United States or planning our dream honeymoon. I had no worries asking her some of the silliest questions and she was very professional in guiding us through this process. I'm forever grateful that we found her! I've never met someone who almost ALWAYS responds to my email inquiries within 2 hours. We were so pleased that we have decided to book our return anniversary trip! Thank you Shelli!

Our guests were all impressed

​Shelli did an awesome job! I loved how efficient and quick she was to respond to emails. She did a great job of communicating with my wife and I. Our guests were all impressed by her, too! Everything related to the hotel went smoothly, which helped us tremendously when were were in Punta Cana. Thanks a bunch for your help, Shelli. My wife and I are happy newly weds :)

Shelli is amazing

Shelli is AMAZING! We can't thank her enough for helping us select our wedding resort, Hard Rock Riviera Maya, and coordinating our wedding travel. We had 50 guests and all of them found what they needed through Shelli and LOVED the resort! She helped us keep everything organized and helped me stay sane! We couldn't have done it without her. I also can't say enough about how personable she is. She responds to everything almost immediately, whether she is in the office or not. You can just tell she cares about her business and her clients. We are extremely happy with how our wedding turned out and couldn't ask for anything better! We are so happy with our decision to have a destination wedding! It was perfect for us and our guests! The best week of our lives! Thank you so much for making our special day, the best day ever!

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The wedding went extremely well

I found Shelli while browsing the internet and considering wedding venue locations. My husband and I had never considered a destination wedding, but once we started looking into it, it was the perfect option for us. As we started to put our plan into motion, having a coordinator help us with guest logistics seemed like a wonderful idea. After googling quite a bit, I came across Shelli on The Knot and decided to get in touch with her after reading wonderful reviews about her and her services. She really was a God-send throughout the planning process!! We had quite a few guests who had never really traveled before, so they (understandably) had a fair amount of questions. Shelli was right there to help, and always responded to their calls/emails extremely promptly. The wedding went extremely well - I cannot recommend her enough. Great experience...thanks again!
PHOTOGRAPHER: Kristen Soileau Portraits
FULL WEDDING ALBUM

We will definitely be using you again

​We were referred to Lisa, who helped us tremendously with planning and booking our honeymoon! After trying to plan the trip on our own, we were quickly overwhelmed by the amount of information online. Lisa gave us a variety of options within our budget and was incredibly professional and prompt with her responses. We'll most definitely be using her again for future trips!!

Shelli was essential

I feel confident in saying our dream destination wedding wouldn't have been possible without Shelli's Travel. We had 95 guests come from all of the world to join us in Cancun last week. Starting over a year ago, Shelli was essential in every planning step. She was patient, kind, flexible, accommodating, and knowledgeable. Planning a wedding, let alone a wedding in Mexico, was completely foreign to us, and Shelli walked us through every step.
When starting the process, I was in touch with numerous wedding planners. I became so overwhelmed with information, that I began second guessing the decision to plan a destination wedding. By being persistent, calm, and patient, Shelli explained how her services would make our lives easier, and she couldn't have been more right. Since she was busy fielding questions from almost 100 guests and all of their complex travel requests, I was able to focus on the fun stuff! She arranged everyone's transport to and from the hotel, their hotel rooms, and even helped some guests with travel arrangements. She kept us in the loop with easy-to-read spreadsheets.
Shelli, we honestly couldn't have done any of this without you. I can't recommend you highly enough.

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We loved working with Shelli

Shelli was WONDERFUL and SO HELPFUL when planning our honeymoon. I knew I wanted to go to Mexico all along, but convincing my husband was another story. Shelli sent us plenty of excursion ideas, photos, etc. and was honest with all her feedback. I stupidly wanted to leave for our honeymoon the morning after our evening wedding and when I needed to make a last-minute change so we could leave a day later she was happy to help and totally understood. We booked shared transfers (I'd never done anything else) and Shelli upgraded us to private which was so sweet and much appreciated after such a long day of travel. We had the BEST time on our honeymoon and loved working with Shelli. Fingers crossed we get to take our anniversary trip - Shelli's already helping us plan that!

Shelli exceeded our expectations

Shelli's Travel exceeded all of our expectations. We chose Shelli because she booked our travel for a previous trip to Antigua. Since she was efficient and helpful, we trusted her with our own wedding group of about 40 people. She made us our very own wedding website which was not expected, but amazing! Saved so much time on my end and was perfect. Her information was provided on our website for our guests to contact her. She made all of our and our guests hotel and transportation accommodations. She was very accommodating throughout the entire process and made sure that our trip went smoothly. We had a hick-up on the hotel end regarding shuttle transportation but Shelli immediately contacted the company to fix the issue. She was fast to respond by email at all times. I don't think I waited more than 12 hours to receive a response from her. She even mailed out travel information with a booklet and luggage tags to everyone. So thoughtful a and helpful! The fact that I could trust her meant everything. You are in good hands with Shelli and I would recommend her to any bride or anyone making travel arrangements. I can't thank her enough!

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Shelli's experience was extremely helpful

I'm so happy I found Shelli on WeddingWire and was able to use her for our destination wedding in Mexico. She was very responsive and informative, from helping choose our resort to sending all of the travel documents to us and our guests. Her experience with destination weddings was extremely helpful and valuable throughout the whole process. We would recommend her to anyone considering travel or a destination wedding!

Shelli was the best decision we made

"Shelli was the BEST decision we made from the very beginning!! She was honest and professional. I constantly emailed her asking tons of questions and she was polite and extremely responsive. In deciding on what resort to go to she was extremely knowledgeable and honest with where to go and was able to point us in a direction where we feel like we made the best decision for us. All of our guests were well taken care of and the transportation arrangements were perfect. She sent everyone travel packets that included specific information and coupons for the resort. Our wedding was perfect and would not have been the same without Shelli's assistance! If you are thinking about a destination wedding, contact Shelli FIRST!!!"

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I would recommend Shelli to anyone

Shelli has made the entire destination wedding experience amazing. She helped us to plan a destination wedding for 24 guests to a resort that we had never been to, and arranged travel for all of our guests. She was fantastic about returning emails and responding in a timely manner to my endless questions and gave me loads of information when I requested it. She also dealt with a few issues that my guests had, all with professionalism and expertise. We experienced a bit of a travel emergency on our trip out of town, but she made herself available to assist that same day even though she herself was out of the country touring another resort. She has been accommodating to changes we made along the way and has done so in a very professional manner, even though I'm sure I was quite the "bridezilla" with all the details! She helped me in choosing the right resort for our wedding with her vast knowledge and extensive expertise about all the different brands and locations of the resorts. There were so many options and without visiting, it was really hard to make a decision on which resort, whether the cost was worth the experience, and which wedding packages suited our needs. She was so knowledgeable and had visited many of them herself, providing pictures and a first hand account for us. Shelli and her travel agency is amazing to work with, I would recommend her services to anyone!!

Working with Shelli was the single best decision we made 

If you are looking for a travel agent to assist with planning a destination wedding (or a vacation in general), look no further than Shelli's Travel.  Simply put, working with Shelli was the single best decision we made for planning our destination wedding in Punta Cana last April.  Without Shelli, who knows what we would've ended up with!

Shelli is honest and genuine - everything written into our agreement was thoroughly explained, promptly fulfilled, and exactly as we anticipated.  Further, Shelli cares a great deal about customer satisfaction - she routinely went above and beyond to make sure our needs - and the needs of our guests - were accommodated.  As an avid traveler herself, Shelli knows what can make or break any given vacation experience, and that was abundantly evident through her invaluable insight, recommendations, and kind gestures.  Guest rooms were reserved without issues, guest requests were all honored to perfection, airport shuttle arrangements were impeccably pleasant and timely, and we received every rebate promised back from the resort when all was said and done.  

Most importantly, however, I think Shelli's willingness to do the little things is what truly sets her apart from other agents.  She handled our guests so that we didn't have to.  She sent welcome packets to our guests that included their itineraries, a protective travel bag, and helpful tips & tricks.  She sent us several congratulatory cards in the mail (including a small gift) before we left, and another card once we returned.  Last but not least, she took time away from her personal vacation to iron out minor issues with ours.  In the end, we graciously felt like we always had an ally in our corner.  Not only did that make planning the wedding and trip exponentially easier, but it made it possible for us to properly enjoy the entire experience.  A+  Thank you, Shelli!

We were truly blown away

Good Morning Shelli!
 
I wanted to drop you a quick note and let you know how happy we were at El Dorado Royale. We were truly blown away, whether it was the exceptional service from the staff, the beautiful grounds or the many available options for dining. This was my first trip to Mexico, and let me tell you I can not wait to return. 
 
I also wanted to let you know how much I appreciated all the things that you and your staff did for us to make our trip flawless. Lomas travel was amazing, friendly and willing to help in any way. I would have been lost and overwhelmed if you had not set up the transportation for us. Thank you again for all your hard work and amazing service. 
 
We would be interested in going on another trip in the future. We were so happy with your service, we wanted to know once the time has come if we could contact you and you would be able to help us plan our next trip? I was unsure if you booked trips on a smaller scale, just for one couple. 
 
Thank you again for everything! You made my first big trip out of the country a beautiful experience.  

Shelli was absolutely amazing to work with

Shelli came recommended to me via my destination wedding coordinator as an expert in destination wedding travel. And boy was she right! Shelli was great right from the start. She reached out to me instantly to talk over the phone to get the details of what I was looking to do. We wanted the wedding at El Dorado Maroma, a resort we had visited 3 years prior. Shelli worked with us and the hotel to get affordable rates for our guests and advise us on what our best options were in terms of insurance, flights, etc. Even when the process got stressful because the hotel wasn’t getting back to her with rates, she kept me calm and ensured me that everything would be done on time. Sure enough it was. When the agency in Mexico sent the travel documents a little late, Shelli had all the envelopes ready to go so as soon as they arrived they were shipped out. She also had soft copies at the ready in case someone didn’t receive them in time. (Let me clarify here that “late” still gave us two weeks before we left for the trip.) She even helped us to hold certain rooms for family members so that they could book first. She was always very responsive and professional. She allayed any concerns rapidly.
 
She was just as wonderful for the guests. Some were more restricted in the time they could spend at the resort, so Shellie worked with them and the hotel to ensure they still received a reasonable rate and would be able to be included in our group. Everyone said she always got right back to them and walked them through all of their options and ensured that all of their needs were met as well. This was especially important when one of our guests didn’t realize he didn’t have his travel documents until midnight the night before he left. Shelli quickly emailed them to him so that he could carry them to Mexico. She also helped another guest plan an additional excursion. This guest wanted to stay in Mexico and travel around after the wedding. Shelli got her in touch with a great agency, and they loved the trip.
 
Her help also didn’t stop once we arrived in Mexico. She had arranged all of the transportation to and from the hotel. Everyone said they easily found the company, and pick up times on the other end were very accurate. She also called us once we were at the resort to ensure everything was as we had planned. 
 
Shelli was absolutely amazing to work with. She made our whole wedding experience as stress free as possible. She was well organized and knowledgeable. I would highly recommend her to anyone.

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Everything was absolutely perfect!

Everything was absolutely perfect! We had the best time ever! Thank you sooo much for everything!

Working with Shelli made everything so much easier!

Shelli and her staff are amazing!! I had initially gone with another vendor for our destination wedding, but then I found Shelli and could not be happier I switched! From day one she was attentive, helpful, friendly, easy to talk to, and she responded quickly to emails. I had many questions and she was always more than happy to answer any and ALL of my questions. I did not have to worry about any travel or hotel accommodations, she took care of everything! All of our guests who booked with her only have positive things to say about the service they received. I cannot say enough good things about Shelli and her staff. Planning a destination wedding can be stressful and overwhelming, but working with Shelli made everything so much easier for us. I recommend Shelli's Travel for your destination wedding, you will not be dissapointed!

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One phone call and I knew Shelli was the right one!

Shelli is AWESOME! I recommend her to everyone! We knew we wanted a destination wedding but had no idea where to start. We had one call with a travel agent and it was a big no, I didn’t have a good feeling or experience with that agent. My man of honor had attended a wedding Shelli was the agent for and I am so glad I contacted her. One phone call and I knew she was the right one! Much like you know your fiancé is the right one! We were instantly excited. She makes time for her clients and becomes very invested in them. She becomes a friend. She got to know us and got a sense of what we wanted. She sent us suggestions that were the best matches for us in Mexico, Jamaica, Dominican Republic. We thought we wanted to go to DR. But when Shelli asked us questions and figured out what we wanted she told us to be open-minded. I was so hung up on location and Shelli was right it is about the resort. And yep we picked a great resort for us and our guests… in Mexico! And then the planning started. Shelli was such a great resource helping us pick a ceremony location at the resort and making plans. She planned customized trips with each of our guests and answered their questions. She sent helpful pre-trip advice to us and our guests. We planned for like 11 months and over those months Shelli and I emailed hundreds of times she always responded quickly, professionally, and became a great friend. I have recommended her to many friends for their vacations, honeymoons, and destination weddings. We are going to start planning our next trip with her very soon!

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We had the most wonderful day of our lives!

Oh, thank you Shelli! We had the most wonderful day of our lives!  Everything went so well. Loraine was so great at the resort.  We ended up getting the Villa for the whole time without having to pay extra.  They took such good care of us.  We didn't want to come home!  Thank you so much for helping us make this day possible.  We wouldn't of been able to do it without you.  I have attached a couple of pictures of us.  I will definitely recommend you to all our single friends! Thank you!!

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Shelli is awesome!

Shelli is AWESOME! I would recommend her to anyone! We were planning a destination wedding and had no idea where to start. I happened to find Shelli by chance and I am so glad that I did! Shelli helped us from start to finish and walked us through everything. We didn't even know what destination to choose and Shelli helped us understand what is involved in choosing a location. She made some recommendations that we never even considered. We ended up going with a location she recommended--Antigua, and could not have been happier with the choice. Travel was easy, location was unreal, and the people were amazing! The wedding day went off perfectly! I could never have dreamed that planning a wedding could be as easy as it was with Shelli's help! Aside from the travel and location itelf, Shelli was so great to work with. We had many guests coming along for the trip--all with their own set of questions. Shelli took care of all of them with such professionalism. In the many months of planning we had for the trip and the many emails I had sent to Shelli--I never waited more than 2 hours for a response to an email. Not only would I recommend Shelli to anyone planning a trip, we will definitely be using her for all of our travel plans in the future!

Shelli is amazing at what she does!

I took me a while to write this because I just needed time to adjust and soak in what an absolutely wonderful wedding that my husband and I had. I know that most of that was attributed to the help that I had by Shelli Nornes. Planning a wedding with 50+ people is alot, but imagine doing it out of the country! Shelli was extremely patient with my inlaws who could not speak alot of English and she remained professional the entire time. Everone one of my friends and family were able to either pick up the phone and call her or send her an email and she always responded promptly. She answered all my questions, arranged travel and airline and I could not be happier working with her. I have to say that I know at times my bridezilla may have come out and she still was just as wonderful to me. I would recommend her to anyone that asks. She is amazing at what she does!

Shelli did an excellent job!

Shelli's Travel did an excellent job in working with our guests to arrange travel and accommodations for our wedding in Mexico. She also assisted with getting us in touch with the wedding specialist at the Karisma Resorts and worked as a liaison when we ran into some minor communication issues. She was very professional in dealing with a guest of ours that was less than pleasant with her and notified me right away of the situation as she didn't want anything disrupting our special day. I would highly recommend her to any friends/family/acquaintances looking for the perfect sunny get away or to assist with the special day of "I do's".

Shelli was a great resource and friend.

Thank you Shelli Nornes! We would have never picked a resort if it wasn't for your help! Shelli is awesome! She dealt with all of us crazy people. She took care of all of our guests travel, customizing each persons trip. She was a great resource and friend to Greg and I. We had a great resort, breathtaking room, amazing welcome reception, beautiful wedding location, delicious ceremony dinner, a fun celebration at the resort bar, and a beautiful honeymoon with fun activities at an amazing resort! When “I grow up” I want to be like her!! So glad we had Shelli as our travel agent and that we choose a destination wedding. We feel so blessed that we spent quality time creating lasting memories with friends and family. THANK YOU!!

Shelli was professional and great to work with.

My husband and I worked with Shelli to identify a resort for our wedding in Mexico. Throughout the entire process Shelli was nothing but professional and great to work with. She was so responsive and knowledgeable about all of the different resorts in numerous locations. We decided to choose Azul Fives in Playa Del Carmen, Mexico and all I can say is that we had a fantastic time and so did our guests. She was also very accommodating to our guests when it came to booking travel and hotel arrangements and always kept us updated. Our wedding happened to fall the weekend after a Hurricane hit the northeast which is where we and all of our guests live. We were not sure if our flights (or our guests) would be leaving on time, if at all. Shelli reached out to everyone providing her cell number in case we needed any help and we were so thankful for that. Luckily everyone got their safely and the wedding and time spent in Mexico was amazing. We highly recommend Shelli. Wedding planning can be a taxing process and Shelli helped in any way possible to alleviate some of that stress.

I would definitely recommend Shelli!

Before contacting Shelli, I tried to do the wedding planning myself...but just could not get the prices I want. Thanks to Shelli, I was able to reserve a block of rooms at Dreams Los Cabos Resort at an amazing price!! Shelli was a big help in coordinating travels for my guests and answering any questions we had. Shelli was very quick to respond to my emails and helped facilitate any questions I had with my wedding coordinator in Mexico. I would definitely recommend her for any future brides. It helped make my destination wedding planning alot easier!!

We would not change anything about our destination wedding.

Terrence and I were married on June 10, 2012 in Riviera Maya, Mexico at Azul Beach Resort. It was an amazing experience. A coworker of mine had gotten married in Jamaica in 2011 and she raved about her destination wedding. She gave me her consultant's number and I am so glad she did! Shelli was the best. She helped Terrence and me select the best place for our wedding. I told her different places that we would like to go and she sent us tons of information. We ultimately chose Azul Beach in Riviera Maya because of the beautiful pictures that she sent us. Shelli even took the time to send us her personal pictures! She is the best ever! We worked with her for an entire year and even through all of the changes that we made, she always remained professional and helpful.

Due to a few changes we had a couple of wedding planners, but Lynda was the final one we had and she was fantastic! She picked right up where the last wedding planner had left off. She made sure that everything that I requested was done for our big day! She was fantastic. 
 
When we arrived in Mexico there were two guys waiting with our names on a sign and we had a private car to drive us to the resort. Once we got to the resort we were greeted with a glass of champagne and an aromatherapy towel to wipe our faces. Our onsite wedding planners were Janice and Barbara. They were fantastic. They made sure that everything was perfect. The wedding was decorated very nicely. The food was fantastic. We had a welcome party at the Wave Lounge and it was very, very nice. We also had our reception in the banquet hall and that was so fantastic. The food was a hit. Everyone kept saying how they had never had such great food at a wedding. 
 
The entire resort was awesome. It is a small resort so you get to meet all of the people who are there. We made some new friends and watched many weddings while we were there. Our two favorite restaurants were Blue and Tainan. Jaun was the best waiter ever. He remember our names and even remembered the drinks we liked. We had the luxury of having 29 people to come with us and they all have a great time and enjoyed everything. We would not change anything about our destination wedding. 
 
Again, we would like to say thank you to Shelli for helping us with our destination wedding. She was truly the best consultant ever! Our wedding will be a day that we will never forget!
 
Thanks for everything,
C&T

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Our beach wedding dream come true!

"DestinationWeddings.com (DW) helped to make our beach wedding dream come true! Shelli, our DW Specialist, was professional, friendly, and thoughtful. She helped us select a resort that fit our needs and those of our guests, worked with us and our group to coordinate all travel logistics, and even left us a welcome message at the resort when we arrived. Thanks to Shelli, the planning process was such a thorough, pleasant, and stress-free experience, which ensured that once we got to Azul Sensatori we could focus on us and spending time with our family and friends. We have already recommended Shelli to friends and will continue to recommend her to others. Thank you DW!" LA

I could not have prayed for a more beautiful day.

We were married on May 28, 2011 at the Riu in Ocho Rios, Jamaica. I could not have prayed for a more beautiful day. I strongly recommend a destination wedding to anyone looking for a stress-free wedding!

First let me say that Shelli Nornes was my life saver! From the very beginning she was great with helping me choose a resort that would accommodate my party. I had 100 guests attend my wedding and she took care of everyone. She was no longer just my wedding specialist... Shelli became a personal travel agent to everyone in my party. People were making changes to their rooms, the number of nights they were staying, who they were rooming with, their flights and so forth. I believe I still had guests adding to my guests list a month prior to departing. With 100 guests, there was always someone with a question or concern, none of which I had to deal with. Shelli took care of it all. She remained calm and professional. She eased everyone’s concerns and took care of everyone’s needs.

Once in Jamaica, everyone had an AMAZING time. We all enjoyed the excursions, shopping, jet skiing, volleyball games, the poolside bars, the jerk hut and just lounging at the beach. The staff and the wedding coordinators at the Riu were just as amazing. Our guests arrived throughout the day on Wednesday through Friday. We had gift bags designed that we wanted to give to our guests as they arrived, and the front desk took care of handing them out. They made sure majority of my guests’ rooms were all in close proximity to each other. For those they were not able to keep nearby, they upgraded to a suite for their inconvenience. They upgraded my husband and me to a huge suite where we had an after-reception party with at least 40 of our guests. Any and everything we requested the response was "No problem, Mon."

My only concern the entire week was whether or not it would rain on my day. My wedding was planned for 2pm, and everyday leading up to the wedding day it rained during that time. However, the day of the wedding, it was absolutely beautiful, not a cloud in sight. Because I had so many guests, they had to make some last minute changes to my reception location, but I didn't notice the difference.

I am truly thankful for Shelli and destinationweddings.com. I could not imagine pulling this off without them. My guests are already asking me to plan a 1 year anniversary/reunion back to the resort. So Shelli, you may be hearing from us very soon!!!

Thank you! N&J

WOW! is the word I used to describe our special day

Hello Shelli!

Thank you for the greeting! We did get it while in Mexico. It was so thoughtful for you to think about us.

WOW! is the word I used to describe our special day. We could not have planned a more perfect wedding. It totally exceeded our expectations! Everything was PERFECT!! The day, our guests, the hotel and staff, our coordinator, and the weather! We did not have a single hiccup!! Please enjoy the attached pictures. Also, we are ready for you to plan our next trip!!!! You were simply GREAT!!! We thank you for your time, patience, and care!

Thanks again! MK