Shelli came recommended to me via my destination wedding coordinator as an expert in destination wedding travel. And boy was she right! Shelli was great right from the start. She reached out to me instantly to talk over the phone to get the details of what I was looking to do. We wanted the wedding at El Dorado Maroma, a resort we had visited 3 years prior. Shelli worked with us and the hotel to get affordable rates for our guests and advise us on what our best options were in terms of insurance, flights, etc. Even when the process got stressful because the hotel wasn’t getting back to her with rates, she kept me calm and ensured me that everything would be done on time. Sure enough it was. When the agency in Mexico sent the travel documents a little late, Shelli had all the envelopes ready to go so as soon as they arrived they were shipped out. She also had soft copies at the ready in case someone didn’t receive them in time. (Let me clarify here that “late” still gave us two weeks before we left for the trip.) She even helped us to hold certain rooms for family members so that they could book first. She was always very responsive and professional. She allayed any concerns rapidly.
She was just as wonderful for the guests. Some were more restricted in the time they could spend at the resort, so Shelli worked with them and the hotel to ensure they still received a reasonable rate and would be able to be included in our group. Everyone said she always got right back to them and walked them through all of their options and ensured that all of their needs were met as well. This was especially important when one of our guests didn’t realize he didn’t have his travel documents until midnight the night before he left. Shelli quickly emailed them to him so that he could carry them to Mexico. She also helped another guest plan an additional excursion. This guest wanted to stay in Mexico and travel around after the wedding. Shelli got her in touch with a great agency, and they loved the trip.
Her help also didn’t stop once we arrived in Mexico. She had arranged all of the transportation to and from the hotel. Everyone said they easily found the company, and pick up times on the other end were very accurate. She also called us once we were at the resort to ensure everything was as we had planned.
Shelli was absolutely amazing to work with. She made our whole wedding experience as stress free as possible. She was well organized and knowledgeable. I would highly recommend her to anyone.