We know there are a hundred online places to book a room. However, the couple is counting on you to book here on their website, so you are part of their group. They are planning an incredible experience for you which requires your room reservation. Ensure you are part of the group by booking into their room block here.
Please know that this resort requires all guest rooms to be booked within the couple’s room block. The hotel charges a minimum of $100 per person to attend the wedding events if you do not book one of the rooms the couple is holding. To avoid extra fees, please make sure to book here.
Please know that this resort requires all guest rooms to be booked within the couple’s room block. The hotel charges a minimum of $100 per person to attend the wedding events if you do not book one of the rooms the couple is holding. To avoid extra fees, please make sure to book here.
IMPORTANT INFORMATION
CANCEL INSURANCE
Per the Refund Policy, deposits and payments made towards your trip are non-refundable. If you choose to forgo insurance, you will be solely responsible for any and all fees if any change, cancellation, interruption, delay or additional expense occurs.
Romance Travel Group cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group. If the Couple cancels or reschedules their wedding event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
By purchasing Cancel Insurance, you are protecting your vacation investment. If needed, you can cancel your trip prior to departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. There are no refunds when Cancel Insurance is declined. Once the Cancel Insurance policy is purchased, it cannot be cancelled or refunded. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. This policy offers no other protection other than the cancellation option. You will accept or decline this option on the reservation form when you book. Cancel Insurance is only available at the time of deposit. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later. If you prefer a more comprehensive insurance policy, please purchase a policy from a third-party provider such as Travel Guard or Allianz.
Per the Refund Policy, deposits and payments made towards your trip are non-refundable. If you choose to forgo insurance, you will be solely responsible for any and all fees if any change, cancellation, interruption, delay or additional expense occurs.
Romance Travel Group cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group. If the Couple cancels or reschedules their wedding event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
By purchasing Cancel Insurance, you are protecting your vacation investment. If needed, you can cancel your trip prior to departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. There are no refunds when Cancel Insurance is declined. Once the Cancel Insurance policy is purchased, it cannot be cancelled or refunded. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. This policy offers no other protection other than the cancellation option. You will accept or decline this option on the reservation form when you book. Cancel Insurance is only available at the time of deposit. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later. If you prefer a more comprehensive insurance policy, please purchase a policy from a third-party provider such as Travel Guard or Allianz.
PASSPORTS
A valid passport is required for all travelers, regardless of age. Passports must be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit www.Travel.State.Gov.
AIRPORT
When you book your flights, be sure you are flying into the CANCUN airport, code CUN.
FLIGHTS
Flights are not included with our room block. If we did group air, everyone would need to be on the same plane, and that just doesn’t happen with wedding groups. Please feel free to book the flights on your own. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using www.google.com/flights to research fares, but then book directly with the airline you're flying with. This will ensure you the best airfare. Fares are the same everywhere, but you'll get much better service working with the airline instead of Orbitz, Expedia or Cheap Tickets. Remember to also check www.southwest.com as their flights only show up on their own website.
AIRPORT TRANSFERS
Roundtrip airport transfers (the ride between the airport and hotel) are a service we include with your room package. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 45 days prior to travel. We will be sending you emails about this so you can submit your flight itinerary to us via the link. To ensure a seamless experience when traveling, please provide us with your flight itinerary as soon as you can. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost. We must have your flight details by April 12, 2024 in order to confirm this service for you.
RSVP DEADLINE
As a courtesy to the couple, please RSVP by making your room deposit by August 31, 2023. This lets the couple know who is attending so they can plan their wedding events for the correct number of guests. Missed the deadline? That’s ok, it happens. Please still book your room here and we will work on confirming for the room for you, however, inventory and group rates will be subject to availability.
DEPOSIT
The deposit for the room is $200 per room, plus the cost of Cancel Insurance if you accept it.
FINAL PAYMENTS
All rooms must be paid in full by January 10, 2024. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited.
DATES, RATES & AVAILABILITY
We are holding a set number of rooms, categories and rates for May 25-29, 2024. You may request to stay before and after these dates, but we will need extra time to request availability and rates with the hotel before we can confirm your room. Because our room block inventory is limited and guests are booking at different times, we cannot guarantee availability of rooms or rates, and we cannot be held responsible should rooms sell out or rates increase. We do our best to ensure that we have a variety of room options for you to choose from, but booking early will help! As the saying goes… first come, first served!
There is a 3-night minimum stay for all guests.
ROOM CATEGORIES & BEDDING
We are holding a limited number of rooms in each of the categories listed below. Please request the room and dates you’d like. If for any reason we are unable to confirm your room request, we will contact you to discuss available options. If there is a specific room category not listed that you’d like to request, please let us know so we can check availability and pricing.
Bedding refers to the bed configuration in the room, like one king or two doubles. Specific bedding requests can be made to the resort on your behalf, but these requests are not guaranteed. Most resorts do not sell rooms with specific bed configurations unless noted in the room category name. For example, if you see a “Junior Suite King” category, this means the room is guaranteed to have one king bed. A “Junior Suite” could have one king or two doubles because the name does not specify bedding. Likewise, if you do not see a triple rate listed for the room you’d like, we cannot book three adults in that room. If you have questions about bedding configurations and options, please reach out to us so we can help.
RATES
Rates are per person and are based on the number of adults sharing the room. "Single" means 1 person alone in a room. "Double" means 2 adults sharing a room. "Triple" is 3, and so on. The rates are also based on room category. For example, 2 adults sharing a Junior Suite Tropical View for 4 nights would multiply $295 x 4 nights to get a rate of $1180 per person. Their total room cost would be $2360.
Rooms are priced "Per Person" because the resort is all-inclusive. Prices include all meals, snacks, drinks, entertainment, airport transfers and taxes. Rates are valid for all guests holding a US passport. If your passport is issued by a country other than the US, please contact us for options. We are unable to accept payments from outside the US. We are holding rooms for May 25-29, 2023. You may request to stay before and after these dates. We will just need to get the confirmation from the hotel before we can send your receipt. There is a 3-night minimum stay for all guests.
REVISIONS
We understand that you may need to modify your reservation dates after it is booked. For this reason, there is no fee for your first revision as long as it completed prior to the final payment date. Any additional revisions will incur a $50 revision fee. Revision fees are non-refundable, even if you have insurance, and must be paid at the time of the revision. Revisions are not allowed after the Final Payment date.
A valid passport is required for all travelers, regardless of age. Passports must be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit www.Travel.State.Gov.
AIRPORT
When you book your flights, be sure you are flying into the CANCUN airport, code CUN.
FLIGHTS
Flights are not included with our room block. If we did group air, everyone would need to be on the same plane, and that just doesn’t happen with wedding groups. Please feel free to book the flights on your own. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using www.google.com/flights to research fares, but then book directly with the airline you're flying with. This will ensure you the best airfare. Fares are the same everywhere, but you'll get much better service working with the airline instead of Orbitz, Expedia or Cheap Tickets. Remember to also check www.southwest.com as their flights only show up on their own website.
AIRPORT TRANSFERS
Roundtrip airport transfers (the ride between the airport and hotel) are a service we include with your room package. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 45 days prior to travel. We will be sending you emails about this so you can submit your flight itinerary to us via the link. To ensure a seamless experience when traveling, please provide us with your flight itinerary as soon as you can. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost. We must have your flight details by April 12, 2024 in order to confirm this service for you.
RSVP DEADLINE
As a courtesy to the couple, please RSVP by making your room deposit by August 31, 2023. This lets the couple know who is attending so they can plan their wedding events for the correct number of guests. Missed the deadline? That’s ok, it happens. Please still book your room here and we will work on confirming for the room for you, however, inventory and group rates will be subject to availability.
DEPOSIT
The deposit for the room is $200 per room, plus the cost of Cancel Insurance if you accept it.
FINAL PAYMENTS
All rooms must be paid in full by January 10, 2024. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited.
DATES, RATES & AVAILABILITY
We are holding a set number of rooms, categories and rates for May 25-29, 2024. You may request to stay before and after these dates, but we will need extra time to request availability and rates with the hotel before we can confirm your room. Because our room block inventory is limited and guests are booking at different times, we cannot guarantee availability of rooms or rates, and we cannot be held responsible should rooms sell out or rates increase. We do our best to ensure that we have a variety of room options for you to choose from, but booking early will help! As the saying goes… first come, first served!
There is a 3-night minimum stay for all guests.
ROOM CATEGORIES & BEDDING
We are holding a limited number of rooms in each of the categories listed below. Please request the room and dates you’d like. If for any reason we are unable to confirm your room request, we will contact you to discuss available options. If there is a specific room category not listed that you’d like to request, please let us know so we can check availability and pricing.
Bedding refers to the bed configuration in the room, like one king or two doubles. Specific bedding requests can be made to the resort on your behalf, but these requests are not guaranteed. Most resorts do not sell rooms with specific bed configurations unless noted in the room category name. For example, if you see a “Junior Suite King” category, this means the room is guaranteed to have one king bed. A “Junior Suite” could have one king or two doubles because the name does not specify bedding. Likewise, if you do not see a triple rate listed for the room you’d like, we cannot book three adults in that room. If you have questions about bedding configurations and options, please reach out to us so we can help.
RATES
Rates are per person and are based on the number of adults sharing the room. "Single" means 1 person alone in a room. "Double" means 2 adults sharing a room. "Triple" is 3, and so on. The rates are also based on room category. For example, 2 adults sharing a Junior Suite Tropical View for 4 nights would multiply $295 x 4 nights to get a rate of $1180 per person. Their total room cost would be $2360.
Rooms are priced "Per Person" because the resort is all-inclusive. Prices include all meals, snacks, drinks, entertainment, airport transfers and taxes. Rates are valid for all guests holding a US passport. If your passport is issued by a country other than the US, please contact us for options. We are unable to accept payments from outside the US. We are holding rooms for May 25-29, 2023. You may request to stay before and after these dates. We will just need to get the confirmation from the hotel before we can send your receipt. There is a 3-night minimum stay for all guests.
REVISIONS
We understand that you may need to modify your reservation dates after it is booked. For this reason, there is no fee for your first revision as long as it completed prior to the final payment date. Any additional revisions will incur a $50 revision fee. Revision fees are non-refundable, even if you have insurance, and must be paid at the time of the revision. Revisions are not allowed after the Final Payment date.
Room Options:
Please note, the resort is under construction and photos are renderings. Actual photos and rooms may differ.
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Junior Suite Tropical View
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Junior Suite Ocean View
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Experience The Preferred Club
You deserve that extra level of luxury on your romantic getaway or much-anticipated vacation. Upgrade to the Preferred Club and take advantage of your select status. Relish in elevated concierge service, exclusive access to the Preferred Club lounge and designated areas throughout the resort, an upgraded suite in premium location and enhanced room amenities.
- Personal concierge service
- Access to exclusive dining options for additional fee including Omakase sushi, taco and tequila tasting and the Author's Signature restaurant at adjoining Secrets Impression Moxché Playa del Carmen
- Exclusive access to rooftop pool, bar and restaurant
- Preferred Club Beach Club
- Exclusive restaurant for breakfast
- Preferred Club suites in premium locations
- Upgraded mini-bar
- Upgraded bath amenities
- Complimentary newspaper in-suite every day
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Preferred Club Junior Suite Ocean View
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Preferred Club Junior Suite Swim Out King Tropical View
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Preferred Club Superior Junior Suite King Ocean View
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Preferred Club Junior Suite King Ocean Front
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